This is article #7 in my 16 part series summarising Tauranga City Council strategy documents.
Here is my summary of the Tauranga City Council Digital Platform Strategy 2016 (53 pages. 2.28Mb .pdf).
Improving service, creating transparency, enhancing trust and confidence, cost reduction, efficiency improvement, connecting to customers via smart phones, apps, and social media, from any place, at any time. These are the advantages that digital technologies are offering council.
For me, the core of this document comes down to the following 2 diagrams.
The first, (in section 1.6, shown below), identifies 13 action areas. Continue reading